Click the "My Account" link at the top of the website. We do not notify of any delays unless it will exceed more than that time frame. For more information, contact your credit card company or bank. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I am glad Daejonna was able to assist you. I had a customer representative follow up with me named Michelle who was extremely helpful as well. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. that you agreed you read and understoodprior to submitting the order. I just wish we could receive alerts when items are back in stock Hector! you are provided. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Just enter this number into the tracker, above. Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Before washing, gently detangle using a wide tooth comb. Enter this number in the box to get an update on your tracked postage. Review by loyal customer Sara Beckwith. BBB is here to help. Once again we do apologize for any misunderstanding. ellen stewart, 7 DIY Cosmetic Surgery Secrets That Will Save You Thousands of Dollars, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. BBB Business Profiles are subject to change at any time. Meika,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Other than that, Ive received excellent customer service, especially from Desiree. All you need to do is enter the 16 character parcel tracking code into the tracker. * One or more of these files was not uploaded due to an invalid file type. Absolute worst online shopping experience. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. Your browser does not support embedded videos. Outre Perfect Hairline HD Lace Front Wig - AURABEL. best experience on our web site. who should be reaching out to would be us with those details or your bank. LaLa McArthur,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Wait a few minutes then rinse. If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Thanks so much. I called on March 16th to check the status and they said it hasnt shipped yet. Here are 8 tips for writing great reviews. We thank you for sharing your positive feedback. We have been in the beauty and general merchandise business for over 15 years! Thank you for taking the time to share your positive feedback. Theres usually a good supply of colors & new releases. How do I cancel with Ebonyline.com? (TIP) if you dont have an item in your possession dont post it for purchase! Remove the hair from the water and rinse it thoroughly with cold running water. Global Express Guaranteed 82 000 000 00 Color was sent is color 4 . JavaScript seems to be disabled in your browser. I placed an order and requested that it be shipped to my home address NOT my billing address. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. We are very sorry to hear this. We thank you for sharing this positive feedback! \r\nLadies, please do not waste your time and money on this website. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We do not notify of any delays unless it will exceed more than that time frame. Motown Tress Synthetic Box Braid Slayable & Spin. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. Operator was nice and cancelled my order. This will be my LAST TIME ordering from this company!!! Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. Life isn't perfect, but your hair can be. I've had to wear wigs my entire life, Ebonyline is not only affordable. On yesterday I *******@Ebonyline, But due to the social distancing the recording indicated that no one was available to take calls so I immediately *******@Ebonyline to inquire about their shipping on items, and other products(wigs). View the, Yes. Wait a few minutes then rinse. It means everything to us! I would like to request to track my order i made on the 6th of november. Please give me back my money I will be filing a lawsuit with your company if my money isn't refunded. Order # 1575676 COMPLETE Find answers to the most common questions and access to our customer service team. Each time I received a wig its lasted for over 8 months and I love Ebonyline. Vontella, Thank you so much ebonyline for having such an amazing selection of wigs that most wig sites don't. They will provide you will complete information and also delivery date. I wanted exactly what I paid for or nothing at all but my money back. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. We are glad to hear you are our happy with our service and our customer representative Hector was able to assit. The shipping is excellent! Help future customers by talking about customer service, price, delivery, returns & refunds. I sent them an email and have yet to hear back from them. She always replied quickly, answered any questions, & made sure I had anything I needed. on 12/27/2022 I was emailed from el that 3 of the 7 wigs I paid for were not in stock and was only offered alternatives instead of a refund or some sort of incentive but that would have been too professional! Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! OP27 +$2.00. Get exclusive deals, promos and giveaways! They always have the items I need. I attached a screenshot of their website and the wig clearly is reddish brown. Please review the Policy on the link below. I am at the mercy of whether I will receive a proper refund. View details. Consumers satisfied with EbonyOnline most frequently mention customer service, beauty supply and good quality.EbonyOnline ranks 4th among Hair Extensions sites. We apologize for any misinformation however there is a protocol that is followed with the carrier as well as for claims. Strengthen your review by uploading photos & videos. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you & keep offering great products & customer service! Rinse & apply conditioner in a downward motion. I have emailed proof that this was requested several times and proof that I called several times before the order was shipped as well but was ignored. Toll Free: Track Your Order This is an order tracking system that tracks the goods from the moment the order is placed to the moment they are physically delivered to the destination. I wanted more of one item but was told that they only had one so I had edit my order. Ebonyline. notified of that by ******* therefore BBB will close this as of today. We look forward to continue doing business with you!Customer Support Team <3. What's Ebonyline.com's cancellation policy? It means everything to us! So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Go ahead and slick your hair back, tuck it behind your ear, and swoop the natural-looking baby hairs.Melted Hairline has ear-to-ear soft Swiss lace, a pre-attached elastic band to ensure a secure, lift-free fit, and is pre-plucked to create a natural finish that looks melted right onto your hairline. The package wasn't lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won't contact FEDEX for the same exact proof I've provided. Outre Lacefront Melted Hairline Lace Front Wig - Alexandra. If you have any questions, please email us at ask@ebonyline.com. Everyone's 100% correct with what they are stating about the shipping. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Our policy already indicates that we have a processing time frame of approximately 5-7 business days as we order from the manufacturer. Product Name SKU Qty Shipped $106.99. Dear Kelly, No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. If you cannot find the answers to your questions below, please email us at ask@ebonyline.com. The didn't notify to stay that my order was being delayed.I should ordered from Sam's Beauty. I ordered a wig on 10/14/2022 order #******** and never received the product. Did you experience any bad reactions from using ebonyonline? We use dedicated people and clever technology to safeguard our platform. Before washing, gently detangle using a wide tooth comb. Yes, I have ordered several wigs and they have competitive prices. Click the "Add to Cart" button to proceed to checkout. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Gently squeeze the hair to remove water. ***** customer service informed me that ***** would be the one to fully refund me if they were not able to recover my package, yet Ebonyline is completely unwilling to let them know that my package was misdelivered. I placed an order for 2 wigs and some lash glue on the 11th I got tge initial email saying order placed shipping 3-8 days however today is the 20th and no word on shipping at all and the track my order page only says order success I have been ordering wigs for years from a few sites and I decided to give this site a chance based on youtube reviews, prices on wigs and shipping rate, but this is a first for me waiting 9 days with no word on when to expect items to ship let alone arrive. How do I create an account with Ebonyline? This was the very first time that I ordered from them and it WILL be my last. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. My last order # ******* was exact! Once again we do apologize for any misunderstanding. They immediately process your order and get it with a week. Why was I charged for a canceled order? I'm so excited to try my new wig! We recommend you contact customer service immediately. :). Shonta Alexander I love this set. Gain trust and grow your business with customer reviews. *******. We did fully inform all customers: RIDICULOUS. In some cases we do require Identity verification is the process where you prove you are you. I am so far please with their support as well. View the, Yes. View the, Yes. Customer Support Team. Scott Ahmed,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. I really like this site. Was not notified until I reached out via email. Wait a few minutes then rinse. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. Hector was really nice. Otherwise, you can choose a neighbours house or other safe place todivert your parcel. Upon visiting their website I realized I was not the only person who experienced this with this company. I chatted with Dae. My order was shipped promptly via **************** and marked as delivered 12/2/22. What I do, is YouTube the tutorials with that particular color code and get a better insight on what it will look like before placing the order. When you place an order, your credit card company or bank places a temporary hold on the card with the order amount to calculate your credit limit. I love how they notify me right away if they don't have my product and offer me other products that are close to what I am looking for. Get exclusive deals, promos and giveaways! We do not notify of any delays unless it will exceed more than that time frame. Not sure about this. We deeply apologize once again for any misunderstanding . Amazing! Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. 2023 Trustpilot, Inc. All rights reserved. How many days do I have to cancel? And I can't say enough about their customer service . I spent $59 on 2 wigs. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. Brush the hair with a wig brush to remove all tangles and loosen dirt. Ebonyline.com Reviews | Read Customer Service Reviews of www.ebonyline.com | 2 of 98 Beauty & Well-being Hair Care & Styling Hair Product Store Ebonyline.com Ebonyline.com Reviews 2,106 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website AC Angela Ciampa 2 reviews US Dec 12, 2022 Customer Service was quick & helpful

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