Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. These destinations are subject to change at any time, without prior notice. Further, service may be temporarily refused, limited, interrupted or curtailed due to system capacity limitations, technology migration or limitations imposed by the Carrier, or because of equipment modifications, upgrades, repairs or relocations or other similar activities necessary or proper for the operation or improvement of the Carriers radio telephone system. ILD Service provided by these third parties may not be the same as service provided in the United States or by other international long distance carriers. SafeLink customer service may be reached at 1-800-723-3546. We reserve the right to, without notice, limit, suspend or end your service for any other operational or governmental reason. You expressly agree and acknowledge that use of Data Services is at your sole risk and that you may be exposed to content from various sources that may be harmful or malicious. For more information on this process, visit theEligibility Decision Processpage. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS' FEES, AN ARBITRATOR CAN AWARD THEM TOO. These maps are for general informational purposes only. You may add or refill your ILD Service balance in $10 increments by purchasing a $10 Global Calling Card from SafeLink directly by calling Customer Care or visiting our website. Refilling your Service:Customers SafeLink Unlimited will only operate when your Service is active and you have a positive Service balance in your account. You must pay for the cost to ship the phone back to us and include a copy of your receipt. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. You agree not to use SafeLinks ILD Service for any unlawful, abusive, or fraudulent purpose, including, for example, using the Service in a way that (a) interferes with our ability to provide the ILD Service to you or to other customers; (b) violates applicable law or this Agreement; (c) avoids your obligation to pay for the Service; or (d) is not for consumer use. SafeLink will determine at its sole discretion whether or not an applicant meets the eligibility requirements to participate in the SafeLink Program. It may take 24 hours or more to update your address information. The limited warranty extends only to Purchasers who purchase the Product in its original packaging from an authorized dealer. All states and territories have been launched in the NV. Customer Care & Technical Support Need help with our website or service? Self-help service that lets you process transactions like adding airtime or checking your balance. Current income statement from an employer or paycheck stub. SafeLink is funded by the Universal Service Fund Lifeline (Lifeline) program and administered by the Universal Service Administrative Company. Non-Usage De-Enrollment and Deactivation. Except for the "Bring Your Own Phone" Plan, all of SafeLinks mobile wireless Lifeline plans will include new Phones provided to eligible Customers at no charge. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Some functions and features referenced in the manufacturers manual provided with your SafeLink Phone may not be available. Upon Customer request, TracFone will block access to 900/976 information service calls. 14. Data Services are for individual use only and may not be offered for resale. The program will terminate when appropriated funds are depleted. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. Annual Verification and Non-Usage Deactivation. Bring Your Own Phone. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. You will still have access to unlimited voice and text service, but will not have access to data services until another card is redeemed. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. To view the SafeLink Privacy Policy, please refer to our website at SafeLink.com. There will be no additional charges for directory assistance. SafeLink customers need to renew their eligibility for the LifeLine Program each year. You may use your monthly allotment of airtime minutes to place or receive calls and to access the Internet (with certain Phone models). AUTHORIZING US TO DISCUSS YOUR ACCOUNT INFORMATION WITH THIS ATTORNEY OR OTHER PERSON. However, the California Lifeline fund will pay for no more than two service connection fees (whether with SafeLink or any other wireless service provider) per household per year. SafeLink reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice. Terms + Conditions Will notify SafeLink by calling 1-800-723-3546 within thirty (30) days if they no longer qualify for any of the public assistance programs identified in their application form, no longer meet the criteria for income eligibility, if another member of their household receives Lifeline benefits, or if they no longer qualify for Lifeline for any other reason. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your Service, without notice. Customer may also contact his/her states Public Service Commission/Public Utility Commission. Your SafeLink Phone is covered by a one (1) year limited warranty, set forth below, administered by SafeLink. You may be charged applicable taxes and fees at the time of purchase in certain areas. When you use, download or install web content and apps sold by a third party, you may be subject to additional terms and conditions or terms of use between you and the third party seller. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. Data Usage ends when your data connection terminates. For Apple devices activated with new SafeLink service on the SafeLink network on or after November 23, 2021, the device will be automatically unlocked sixty (60) days after activation in the absence of an indication of fraud. Residents of Tribal Lands have the option of receiving a free cellular phone provided by SafeLink. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. SafeLink will provide 30-day notice to California Lifeline participants before the service provider withdraws from offering California Lifeline services. You will be redirected to your state's Lifeline online application form. You may exercise this right to opt out by writing to us at SafeLink, Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. You should also unplug your Phones power cord and charger to avoid electrical shock and/or fire during a lightning storm. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), National Verifier Plan January 2021 version, National Verifier Plan July 2020 version, National Verifier Plan January 2020 version, National Verifier Plan July 2019 version, National Verifier Plan January 2019 version, National Verifier Plan July 2018 version, National Verifier Plan January 2018 version, National Verifier Plan July 2017 version, National Verifier Plan January 2017 version, National Verifier Plan November 2016 version, National Verifier Annual Report- January 2022, National Verifier Annual Report January 2021, National Verifier Annual Report January 2020, National Verifier Annual Report January 2019, RAD, NV API, and NLAD v1.1.0 Release Notes, National Verifier v6.0 Production Release Notes. Because these Terms and Conditions are subject to change at any time, you should always check our website for the most current Terms and Conditions. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLink's regular rates, terms, and conditions. By agreeing to these Terms and Conditions, you expressly consent to and authorize SafeLink and its affiliates, agents, and its third-party representatives to use written, electronic or verbal means to contact you for any reason, including regarding information about your Service, Service reminders, payment reminders, payment confirmations, renewal confirmations, and marketing of any kind, including offers, solicitations, and promotions. Free SIM Card SafeLink is not responsible and will not be liable for any modifications, interruptions or discontinuation of Data Services or for your failure to receive any purchased web content or application. 3. The Infrastructure Act provided $14.2 billion to modify and extend the Emergency Broadband Benefit Program (EBB Program) to a longer-term broadband affordability program called the Affordable Connectivity Program (ACP). c. SafeLink was not advised in writing of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period. This is the entire warranty between SafeLink and the Purchaser, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms. The applicable rates to specific countries, regions or cities for customers who have purchased a $10 Global Calling Card are available online at safelink.com. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. Units are deducted from the SafeLink Phone at a rate of one (1) unit per minute or partial minute of use. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. You agree not to unlock, reflash, tamper with or alter your SafeLink Phone in a manner which conflicts with our Unlocking Policy, referenced in Section VII, below. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. You agree not to, directly or indirectly, alter, bypass, copy, deactivate, remove, reverse engineer or otherwise circumvent or reproduce the encoded information stored on, or the encryption mechanisms of, your SIM card or to allow any other person to do so. Wi-Fi Calling enhances your coverage in buildings and other locations. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. During the limited warranty period, SafeLink will replace or repair, at our sole option, any defective Products or parts (except as excluded below), or any Products or parts that will not properly operate for their intended use (except as excluded below) with new or refurbished replacement Products or parts if such replacement or repair is needed because of Product malfunction or failure during normal usage. SafeLink ILD Service excludes calls to certain high-cost wireless, landline, non-geographic and premium numbers. Unused data will expire upon Customers Service End Date. To be eligible for a return you must meet the following requirements: The phone that you are returning must have been purchased from SafeLinks official website and the IMEI numbers must be verified. There will be no service connection charges, activation fees, or deposit requirements. 2. You will not be able to transfer your ILD Service to another phone number. To prove your household income meets the federal poverty guidelines, you will need to upload one of the following documents in the National Verifier: The prior year's state, federal, or tribal tax return. 4. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. Binding Agreement. Do not currently receive Lifeline support for a telephone line serving their household and no other resident in their household participates in the Lifeline program. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes.

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